“We recently had our AC unit and attic equipment replaced by Beyer after our previous unit failed. The initial installation appeared to go well, but unfortunately, problems began shortly afterward.

It appears that trainees were involved in installing a system that was new to this particular Beyer team. Some time after the installation, our ceiling was damaged when the condensation catch pan was not positioned/installed properly, resulting in water leaking into the ceiling and damaging the drywall at the seam.

Beyer sent someone out to address the damage, and we were told that the ceiling was fine and only required a surface-level repair. A painter was sent to sand, repair, and paint the affected area.

Unfortunately, the same condensation/leaking issue happened again, causing additional damage to the same area of the ceiling. Once again, we were told that the ceiling was okay and the same painter was sent out to perform another surface-level repair.

At this point, I do not blame the painter. The work appears to be an attempt to repair a problem that has gone beyond what can reasonably be fixed with sanding, patching, and paint. The ceiling now looks noticeably worse than it did before the repairs, and it is clear that the underlying damage needs to be properly inspected and addressed.

The most frustrating part of this experience has been the lack of communication and follow-up from Beyer. Response times have been extremely slow, and despite contacting the company, we have been unable to get someone to properly inspect the ceiling damage and determine what needs to be done to restore it.

We paid for a professional AC installation and expect the associated work to be completed properly. Mistakes can happen, but having the same issue occur twice, followed by inadequate repairs and difficulty getting anyone to take ownership of the resulting damage, is extremely disappointing.

I am asking Beyer to have someone qualified inspect the ceiling and properly address the damage caused by the installation, rather than simply applying another surface-level patch. I hope the company will take responsibility for resolving this and improving the communication with customers when problems occur.”