“Please forward to Service Manager, Eric Luna:
Hello,
I left a voicemail for you but I figured reaching out this way was more efficient than waiting for a returned call.
Friday, June 5, one of your technicians, Victor Serrano, came to our home. He informed us that our capacitor was reading “in the yellow” and offered to have us pay $342 for labor to replace it. We replaced the capacitor a year ago with y’all. Apparently that only came with a one year warranty and we were a few days past that warranty. This sounded suspicious so I decided to call and get a second opinion. Upon receiving that second opinion, nothing was wrong with the capacitor. He even showed me the reading and informed me that we had the best on the market and they usually last 5 years.
I am writing to request a refund and cancellation of our membership. We are no longer interested in conducting business with your company. We have lost faith in your service and integrity as an organization. After doing some searching, we found that your membership is much higher than what we could get from other companies with equivalent or better benefits.
I am asking you resolve this matter quickly so that I do not have to spend more time taking further action.
Best,
Caitlin M”
“Want to thank Sabrina for coming and making sure what was ordered was correct. The 2 men she sent out the following day were very prompt with the time stated.
They were very informed with the problem and got to work quickly. They cleaned up the old parts and and took them away. We were very pleased with the Beyer Boys.
Will be calling you in the future with any problems. Will give you a 10+ A Star rate. Billie S”
“Isaiah was very professional and provided future maintenance and schedule suggestions to prevent future issues or to catch any issues early. I am a new customer and will definitely be using them in the future.”
“J.W. came on time this morning to handle the thermostat situation. He took care of the problem with courtesy and professionalism.”
“My experience with The Beyer Boys team is one of complete frustration because I have never had any work done with you
One of your drivers completely destroyed any chance of me using your service and I will never recommend you to anyone
The driver tailgated me in a school zone, practically rear ending me and then sped past me disregarding all safety issues
This happened on the morning of 19 December 2025 @ approximately 7:30am in the school zone of Our Lady of Perpetual Help Catholic School on Evans Rd
Again, I will never use your company for any services and this driver should be reprimanded and required to take a drivers safety course
What a shame…
F. Allyn K”
“If I could give Beyer AC a negative rating J would.
Was charged over $500 to change out an outdoor facet. Would have been more if I had not complained.
Make sure you get a written estimate before you let them come out,,
RIP OFF COMPANY.
FOrtunely as much as they charge, they will be millionaires shortly and then maybe they will shut down.
DO NOT call these people!”
“Alejandro G., Dennise M., Habiel H. and Jose Enrique P. were the technicians handling the installation of my new air conditioner unit. They were very punctual, and started immediately removing the old unit, replacing with the new. Very knowledgeable and Denise explained every step of the way. I was very impressed that they put mats from my front door to the attic access. And covered everything in the immediate area below the access with plastic. In other areas, they wore booties. That was so very much appreciated. And they were all so very nice and polite. Dealing with them was truly a pleasure. It was an all day job, deemed to be a difficult installation. These guys were great.”
“Jacob Leal was the technician, I gave him the Friday special, in which the AC stopped working yesterday, so of course, I'm going to wait until after 4:30 on Friday to call it in.
Jacob found the simplest and most direct solution to "solved, but your system is still 20 years old and laws have changed," until a permanent solution can be made, and then provided options.
Would recommend.”
“I just wanted to thank Brody Windham and (I think) Jonathan for their outstanding work today. On time, knowledgeable, and good communicators, they are the reason we'll stay with your company. Thanks again!”