“AC unit and thermostat stop working on a Wednesday evening. I called into BAC and spoke with an agent after normal business hours to set up an appointment for service. The agent was professional and courteous and was able to get us on the schedule for the following day between 9am–1pm. I called into BAC the following morning to speak with the service manager and informed him that I believed the thermostat was the issue and to please bring one with the service technician. Jason G. was our service technician and arrived after the scheduled time however I was OK with this as I knew he had to go and pick up a thermostat before arriving. Jason was very thorough and explained that two of the flow sensors had caused the issue and that one of the drain lines was partially backed up. After several attempts Jason was able to clear the line and made a note on our account so other technicians would be aware of the 'Y' in our drain system so they would be sure to check both lines during our normal bi-annual inspections. He also changed out the thermostat and 2 1/2 hours later…our system was back up and functioning correctly. Eric (Service Mgr)…thank you for making this right with our warranty and Jason…Thank you for your persistance and not giving up! We've utiilzed BAC for over 15+ years and a full system replacement…I'm happy to recommend them to others.”