“Please forward to Service Manager, Eric Luna:

Hello,

I left a voicemail for you but I figured reaching out this way was more efficient than waiting for a returned call.

Friday, June 5, one of your technicians, Victor Serrano, came to our home. He informed us that our capacitor was reading “in the yellow” and offered to have us pay $342 for labor to replace it. We replaced the capacitor a year ago with y’all. Apparently that only came with a one year warranty and we were a few days past that warranty. This sounded suspicious so I decided to call and get a second opinion. Upon receiving that second opinion, nothing was wrong with the capacitor. He even showed me the reading and informed me that we had the best on the market and they usually last 5 years.

I am writing to request a refund and cancellation of our membership. We are no longer interested in conducting business with your company. We have lost faith in your service and integrity as an organization. After doing some searching, we found that your membership is much higher than what we could get from other companies with equivalent or better benefits.

I am asking you resolve this matter quickly so that I do not have to spend more time taking further action.

Best,
Caitlin M”